Refund policy

Return & Refund Policy — NEM Fragrances

At NEM Fragrances, we take pride in the quality and integrity of our fragrance house oils and body oils. Due to the personal nature of our products and for hygiene and safety reasons, all sales are final.

All Sales Are Final

We do not accept returns, exchanges, or refunds on any products once an order has been placed and processed. This policy applies to all fragrance oils, body oils, and related items.

Damaged or Incorrect Orders

While we do not accept returns, we are committed to ensuring you receive your order in perfect condition. If your item arrives damaged, defective, or incorrect, please contact us within 3–5 days of delivery with your order details and clear photos of the issue. We will review the situation and work to resolve it appropriately.

Order Issues & Support

If you experience any issues with your order, please reach out to our customer service team as soon as possible. We are here to help ensure your experience with NEM Fragrances is smooth and satisfactory.

Contact Us

For support regarding your order, please contact:
Email: info@nemfragrances.net